With the help of Energetics, the American Public Power Association (APPA) published the Public Power Mutual Aid Playbook, which provides a protocol for coordinating large-scale mutual aid among utilities and other stakeholders to restore electricity after a disaster.
Energetics’ subject matter experts, technical writers, and graphic designers worked with APPA to create the framework for the document and figures, gather and edit the content, and enhance the design elements and graphics to make the playbook engaging and clear.
The resulting document, which APPA distributed to its 2,000 utility members, guides public power utilities, network coordinators, and APPA in communicating and coordinating disaster response and recovery activities related to restoring electricity. The playbook promotes a harmonized response with government officials and defines the roles and responsibilities of utilities, network coordinators, and national coordinators. Also provided are points of contact, step-by-step plans, and standard communication forms for utilities requiring or providing emergency assistance.
Using a flow chart, the playbook identifies the four levels of coordination that are necessary for communication during a disaster. Also shown is the hierarchical flow of communication between the tiers of coordinators and with the relevant federal departments and agencies. An eye-catching matrix shows the roles of each tier at different disaster levels, from “no outages” to “national event.”